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Safety Inspections FAQs

Getting
Started

Why us?

We employ licensed TypeA gasfitters and A grade electricians with a minimum of 10 years of experience in the industry. This allows us to provide the mental satisfaction our customers are looking for while ensuring all safety works are completed to the highest standards according to Rental Tenancies Regulations 2021.

What package should you choose?

Simple. Depends on the services you’re after. We can slice and dice our services exactly the way you want them. Just tell us our your Property Manager, we’ll liaise with them and get you going.

What are the new rental tenancy laws in Victoria?

As of 29th March 2021, over 130 new regulations came into effect for rental properties in Victoria. As part of these regulations:

All these checks must be completed by authorised tradespeople. Read more about these laws in this Victorian legislation.

Is there a setup fee or initial fee?

No, there isn’t. You will see the price for year 1 is slightly higher though, we’ve seen it takes more effort and replacements the first time around to bring a property into compliance.

What if your property is brand-new/very new?

Note, the Rental Tenancies Legislation says gas and electrical safety checks must be completed every 2 years and smoke alarm checks every year, regardless of how new a property is.

Services

Do you want more details and the fine print to our services?

We’re glad you asked. Epic Inspections is all about transparency and doing the right thing by our customers.

Please visit our T&Cs page. Alternatively, give us a call on 1300 000 160 or drop us a message via our contact us form.

With Epic Inspections, there will be never be surprise charges, guaranteed.

Can you book your services directly with us if you don't want to go through your agent?

You sure can! Just call us on 1300 000 160 and we’ll book your scheduled inspection in.

Do you get a discount if you own multiple properties?

You absolutely do. If you own more than 2 properties, a 10% discount will automatically be applied to your  invoice. If you own 4 or more, a 20% discount will automatically be applied.

Do you get free callouts?

100%. You always win with Epic Inspections. Here’s the info on our free, unlimited callouts (from 8am to 6pm, Monday through to Friday) throughout the year (excluding public holidays):

  • Gas main line faults, gas pilot re-lights and thermocouple replacements.
  • Switchboard faults, circuit-breaker and safety switch issues.
  • Beeping smoke alarms

Further transparency and clarity with regards to callouts:

 

Inclusions Exclusions
Thermocouple replacements (otherwise $150/each + labour). Issues with tenant supplied appliances such as microwaves.
Pilot gas relights (otherwise cost $50 + labour). Faults with solar power systems.
Damaged PVC/rubber casing on external piping. Light globe replacements.
Beeping smoke alarms. General faults with electrical appliances
Power point and standard switch faults.

Payment

How can you pay?

You can pay us directly using PayPal or direct bank transfer. If you want, you can also get your property manager to pay our fee out of that month’s rent for the property. At Epic Inspections, we’re all about total flexibility for our customers.

When is payment due for your services?

An invoice will be automatically generated when your scheduled service is complete. The terms of payments is 14 business days from the day of the service.

Can you pay us directly?

Absolutely. All payments are processed using Commonwealth Bank’s secure payment gateway. We never store any credit card details. PayPal, credit card, direct bank transfer – the choice is yours.

Need to talk to us?

Do you have questions about inspection services completed at your property?

We are keen on any feedback. Positive feedback keeps us pumped and constructive feedback helps us improve our services.

Call us on 1300 000 160, send us a message via our contact form or reach out to your Property Manager.

Want even more information?

Just give us a call on 1300 000 160, send us a message via our contact form or reach out to your Property Manager.