We’re glad you asked. Epic Inspections is about transparency and doing the right thing by our customers.
Visit our T&Cs page. Alternatively, give us a call on 1300 000 160 or send a message via the contact us form.
With Epic Inspections, there will be never be surprise charges, guaranteed.
Some common scenarios:
– gas ignitors not working after checks. Please realise entry level appliances are prone to issues which fit the description “just not working anymore”. Gas burners/ignitors are in particular very finicky. Most such issues are found with “euro” appliances usually 5-8 years old or more. As long as the gasfitter deems the appliance is safe and can be lit with an internal ignition OR an external lighter, the appliance is in line with Regulations. We will NOT find you a replacement ignitor. We will quote to replace the appliance, upon request.
– we’ll usually always quote for fixes. If you source another tradesperson for rectifications, you MUST ask that person to issue you an official (ESV/VBA) certificate or a compliance report with their license number + name on it. That document combined with our compliance checks report should be enough to say your property is compliant with Regulations. If you need us to amend our reports, we will need to complete another applicable compliance check for a fee. No tradesperson can and will sign off on someone else’s work. This is against Licensing Regulations.
– you MUST make sure appliances, fittings or fixtures are easily accessible. If there’s heavy furniture, lots of clothing, fencing obstructs the way, we will NOT be able to check and test those appliances, fittings or fixtures. You/your tenants MUST make sure every room’s accessible. If a person refuses to let our tradespeople into a room/area, it will be noted as such on the report and a return visit will NOT be free to check that room/area.
P.s. please realise every possible scenario cannot be reasonably covered in T&Cs or here. Every appliance is different, it’s wear and tear’s different, your tenants are different.